1. Information we collect
We collect account details such as your name, email address, role, and organization information, plus the data you submit while using the app.
We may also collect technical data like browser type, device information, and usage activity to keep the service secure and reliable.
- Profile and login information.
- Documents, metadata, and certification records you create or manage.
- Notification history and support ticket content.
2. How we use information
We use your data to authenticate you, process document workflows, display notifications, provide support, and improve the platform.
We may also use aggregated or de-identified data for analytics, troubleshooting, and product improvement.
3. Sharing and disclosure
We do not sell your personal data. We only share it when needed to operate the service, comply with legal obligations, or protect our users.
For example, team members may see documents and actions that are part of their assigned workspace, and support staff may see a ticket only if you submit one.
4. Data retention
We keep personal data only as long as needed for the account, legal, security, and operational reasons described in this policy.
When data is no longer needed, we delete it or anonymize it where appropriate.
5. Security
We use technical and organizational safeguards to protect data, including access controls, encryption where applicable, and monitoring for suspicious activity.
For certified documents, TrustiDocs records proof on the blockchain so the history is tamper-evident and easier to verify over time.
No system is perfectly secure, so we encourage you to use strong passwords and keep your login details private.
6. Your choices
Depending on your location, you may have rights to access, correct, export, or delete personal data, and to object to certain processing activities.
You can also manage notifications and account settings from inside the app at any time.